Liedon Kaupunki – Modern, user-friendly websites for water services
Liedon Vesi is the operator of Liedon municipality’s water services. Its goal is to give residents reliable, high-quality and up-to-date information about water services. As customer service goes digital, Liedon Vesi wanted to bring its website up to date and build a platform that truly works in the everyday life of the municipality’s residents.
The problem: a hard-to-navigate site and poor flow of information
Liedon Vesi’s previous website no longer met modern needs:
- The site structure was heavy and hard to navigate
- Service disruption notices could not be presented clearly
- Forms were manual and slow to process
- The visual identity did not reflect a modern, customer-first service
The goal was to create a whole that works on every device, speeds up the customer and makes Liedon Vesi’s own communication easier.
The work: a user-friendly site, a live disruption map and digital forms
The project started with strategic planning: what information are the residents looking for most often, and how can it be presented as clearly as possible?
1. A new visual identity and a clear user interface
We built a fresh, modern look for Liedon Vesi, with emphasis on:
- a colour palette that builds trust
- clear typography
- a strong visual identity
- a page structure that is easy to grasp
The goal was that anyone would find the information they need in a few seconds.
2. A live disruption map
One of the most visible improvements is the disruption map, which shows current disruptions to water services, possible service interruptions and the areas affected. This reduces the load on customer service and gives residents immediate visibility of the situation.
3. Digital forms
All the central forms were turned digital: connection applications, contract transfers, tenant invoicing and the other applications related to water services. Digital forms speed up processing and cut out a lot of manual work.
4. Clearer, more user-friendly navigation
The new site was given a completely renewed navigation, with the goal of making it markedly easier and more effortless to find things. The interface was designed from the customer’s point of view: the menus are clearer, more logical and respond better on different devices. The navigation guides the customer automatically to the right content without unnecessary searching, which makes the service smoother and more customer-focused both in everyday needs and in disruption situations.
The result: a modern, efficient site that serves Liedon Vesi’s customers 24/7
The new site answers Liedon Vesi’s goals perfectly:
- A better customer experience
- Faster and smoother service
- Less phone traffic during disruptions
- A visually consistent, reliable look
The site now works as an information channel and as part of Liedon Vesi’s digital service process.